Refund Policy for Events

 

Our goal is to provide enjoyable, engaging, and well-organized events for our expat community. We understand that sometimes plans can change unexpectedly, and we aim to offer a fair and flexible refund policy. Below is our policy for refund eligibility:

 

1. Event Cancellations by the Community

If an event is canceled or rescheduled by the community organizers, all registered participants will automatically receive a full refund. If the event is rescheduled, participants can opt to attend on the new date or request a refund if they’re unable to join.

 

2. Participant Cancellations

   - More than 3 Days Before the Event: Participants who cancel their registration more than 3 days in advance are eligible for a full refund.

   - Less than 3 Days Before the Event: Cancellations within 3 days of the event are non-refundable.

 

3. Special Circumstances

In the case of unexpected emergencies or special circumstances (such as certified illness, accidents, etc.), we will review refund requests on a case-by-case basis. Please contact our support team as soon as possible to discuss your situation, by sending an email to: torinogathering@gmail.com 

 

4. Refund Processing

Refunds will be processed within 7-10 business days and returned via the original payment method. Depending on the payment provider, additional processing time may apply.

 

5. Non-Refundable Fees  

Please note that certain events may include non-refundable booking or processing fees, which will be clearly stated during registration.

 

6. Your ticket cannot be transferred to another person or to another date. If you do not attend the event, there is no option to use it for a different date, and no other person may use it on your behalf.

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Refunds are not processed automatically (except in case of event cancellation). To obtain one, you must request it through the following form. Your request will be evaluated within 48 hours after submission.

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Thank you for understanding, we appreciate your cooperation in helping us maintain the quality of our community events!